Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment repairs typically take 30-60 minutes once our technician arrives. For most cases in our service area, we offer same-day service with same-hour arrival for emergencies. The exact time depends on the severity of the misalignment and whether any parts need replacement. Minor adjustments can be completed in as little as 20 minutes, while more complex issues involving bent tracks may take longer. We always provide a time estimate before beginning work.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur due to several factors: physical impact from vehicles or objects hitting the door or tracks, normal wear and tear over many years of use, loose mounting brackets that allow tracks to shift, foundation settling that changes the garage opening dimensions, or improper initial installation. Temperature fluctuations can also cause metal tracks to expand and contract. Regular maintenance helps identify early signs of misalignment before they become serious problems.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a new door is a significant investment, and we want to make it accessible for all homeowners. Our financing plans include low monthly payments, competitive interest rates, and quick approval processes. We work with multiple lenders to find the best terms for your situation. Contact us for a free estimate and to discuss financing options that fit your budget.

Question 4

What is included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers all parts and labor on installations and major repairs. This includes springs, cables, rollers, hinges, and opener components. If any warrantied part fails during normal use within the warranty period, we'll replace it at no cost. The warranty also covers our workmanship—if any issue arises from how we performed the installation or repair, we'll fix it free of charge.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for optimal performance and longevity. During a maintenance visit, our technicians lubricate all moving parts, inspect springs and cables for wear, test safety features, tighten hardware, and check track alignment. Regular maintenance can extend your door's lifespan by 5-10 years and helps prevent costly emergency repairs.

Question 6

Do you work on all garage door brands?

Accepted Answer

Yes, our technicians are trained and equipped to work on all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We also service all opener brands like LiftMaster, Chamberlain, Genie, and Craftsman. Our service trucks carry parts for the most common brands, allowing us to complete most repairs in a single visit.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener is receiving power and the remote batteries are fresh. Try the wall button to rule out remote issues. If the door still won't open, check if the manual release has been activated. Look for any visible obstructions in the tracks. If none of these solve the issue, call us for emergency service. Never attempt to force a stuck door open, as this can cause injury or further damage.

Question 8

How long does a new garage door installation take?

Accepted Answer

A standard single-car garage door installation typically takes 3-4 hours, while a double-car door takes 4-6 hours. This includes removing the old door, installing the new door and all hardware, mounting the opener if included, and testing all safety features. Complex installations with custom doors or additional features may take longer. We'll provide a specific time estimate during your consultation.

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